Frequently Asked Questions

World Cup Hub requires a government‑issued photo ID (passport, national ID, or driver’s licence) and a recent proof of address (utility bill, bank statement, or credit card statement dated within three months) for identity verification. The verification process is usually completed within 24‑48 hours, though during high‑volume periods it may take up to 72 hours. If any documents are missing or unclear, support will contact you by email to request resubmission.

Odds on World Cup Hub are generated by a combination of statistical models, team rankings, historical performance data, and live market activity. The odds are updated continuously to reflect factors such as injuries, lineup announcements, and betting volume. Users can view odds as decimals, fractions, or moneylines, depending on their preference settings.

In‑play betting is available for most World Cup matches on World Cup Hub, allowing you to place bets after kick‑off. As the match progresses, the offered markets and odds change to reflect the current score, time remaining, and game flow. Certain markets may be temporarily suspended during critical moments, such as penalty kicks or VAR reviews, and will resume once the situation stabilises.

A single bet is a straightforward wager on a single outcome; your potential payout is simply the stake multiplied by the odds. A multi‑bet (or accumulator) combines two or more selections into one wager, with each selection’s odds multiplied together to produce a combined odds figure. To win a multi‑bet, all selections must be correct, which increases the risk but also the potential return compared with placing separate single bets.

World Cup Hub operates under a gambling licence issued by the Curaçao eGaming Authority, a recognised regulatory body that enforces fairness, security, and responsible gambling standards. All personal and financial data is protected with 256‑bit SSL encryption and stored in secure, access‑controlled servers. The platform also complies with anti‑money‑laundering regulations and provides tools such as deposit limits and self‑exclusion to promote responsible gambling.

If you think a bet has been settled incorrectly, contact World Cup Hub customer support through live chat or email within 48 hours of the result, providing your bet ID and a brief description of the issue. The support team will investigate the claim by reviewing the official match data and any relevant market information. If an error is confirmed, the bet will be corrected and any winnings will be adjusted accordingly; you will receive a confirmation of the correction.